First, we will start with some definitions:
– Data controller
– Data processor
GDPR recognizes two types of agents: Data controllers (that would be us Ordering.co) and processors (those are the other companies that we use to offer a better sales service). We can also be at the same time a data processor because we use your data to install your software and to look up for something of your history to help you with technical problems.
1. What data is being collected and where?
We collect different information from you already when you are visiting us and when you contact us over our contact forms, live chat (intercom) or use any of our pop-ups that offer sales assistance.
We collect the following information from you with cookies as a lead, when we do not have your email and we cannot match any data yet, we use intercom to get this:
– Operating system
– The source of your visit
– Browser language
– Number of previous visits
– Pages visited in the past
– Twitter profile (if we have your email)
– Facebook profile (if we have your email)
Then through our contact forms, live chat, and pop-ups on our website for sales assistance, we ask for:
– Phone number
– Packages that you would like to purchase
All of this information is on a third party App that we use called Intercom. You can read about how intercom deal with the GDPR here: https://www.intercom.com/security
If you want to unsubscribe from these emails, please submit this quick form: https://ordering.co/unsubscribe-from-newsletter/
When you sign up for an account with us, we ask for similar information:
– Name of your company
This information is placed on our Amazon servers. We have different instances for this. We use a location in the USA, Europe, and Asia. You can check precisely about the location of the servers here directly with AWS: https://aws.amazon.com/de/about-aws/global-infrastructure/
We also use another third party App called AddRoll we use this for re-targeting. That means you see our advertisement on other sites if you have visited us previously. For this, we collect your IP.
Your email and e-mail address are also collected by MailChimp:
– Opened emails
You can read about MailChimp’s GDPR compliance here:
We also use TEND to track if we have converted traffic into customers. TEND tracks and saves:
– Email address
– Pages visited